You can exchange any product you order from Kauseffekt within 3 days from the day of delivery with providing a reason for doing so. Products that are being exchanged may not be worn, washed or damaged.
To arrange an exchange you can send an email to firstname.lastname@example.org and let us know which products you want to exchange.
After notifying us you can ship the product(s) you want to return. Please note that shipping cost will paid by the customer in the case of return.
Once your request has reached us together with the product you wish to exchange, we will inspect it and if approved, we will ship your desired product within 3 working days, if it is in stock.
If the product isn’t in stock we will refund you the price of the product in the same way as your initial payment was made.
Exchanges can only be made within the same model with a different color/size/number. You cannot exchange your product for a different type of product.
Kauseffekt Tekstil Limited Sirketi
Anka sok no 2., Mashattan sitesi A4 apt:28, Maslak, 34485, Istanbul – Turkey